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Care Navigation Training

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14 Dec 2017

 

Care Navigation Training
With the introduction of the Care Navigation ‘Health Education England Care Navigation Essential Competency Domains’ it is important that non-clinical staff are provided with the knowledge and skills they require to direct patients and their carers to the most appropriate professional or organisation dependent on their needs. This will enhance the patients’ experience and has been shown to reduce the need for clinician appointments.  See Pulse article
In order to upskill staff so they can effectively signpost patients EQUIP will be delivering a new exciting 2 day workshop ‘Care Navigation training’ in 2018 for all non-clinical staff (receptionists, administration staff, dispensers) working in GP practices. The two days will be a mix of theory and practice with taught sessions, discussion and group work. This is also a good opportunity for practice staff to network, share experiences and learn from each other. The course will be delivered by Lucy Archer, Advanced Nurse Practitioner and Jill Warn, Audit and IT Lead.  
Lucy Archer & Jill Warn