We are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester: Ambrose Avenue and Tollgate. We are seeking an enthusiastic, experienced, reliable, and motivated Medical Receptionist to join our growing team.
As a Medical Receptionist, you will excel in providing exceptional customer care and possess excellent interpersonal skills, both at the front desk and over the phone. You must be able to work flexibly as part of a team of receptionists on a rota basis to cover surgery opening hours, as well as provide holiday and sickness cover on an overtime basis. Being a team player with strong communication skills, a pleasant telephone manner, and the ability to work under pressure is essential.
The main responsibilities of this role include:
Checking in patients and answering phone calls.
Booking and canceling appointments either by telephone or through our online platform, Anima.
Addressing non-clinical inquiries and recording requests, such as home visit arrangements.
Managing tasks and contacting patients regarding their results as instructed by clinicians.
Attending meetings and providing chaperone services for patients when necessary.
To succeed in this role, you will need strong interpersonal and prioritization skills. A commitment to delivering quality service is essential, along with being a team player who proactively identifies and implements opportunities for continuous improvement. You should be able to plan ahead, respond to changes effectively, and understand how these changes impact the overall service delivery of the practice. Additionally, you must be able to engage effectively with a wide range of stakeholders and feel comfortable providing advice and
Benefits:
A permanent employment contract.
Membership in the NHS pension scheme.
Support for your personal and professional development.
Excellent training and development opportunities.
Enjoy an impressive total of 25 days of annual leave, along with eight bank holidays (pro-rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work-life balance
Bike rack available.
Shower facilities.
Convenient access to the A12, with routes to London and Ipswich.
Disclosure and Barring Service Check:
Please note that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a disclosure submission will be required to the Disclosure and Barring Service to check for any previous criminal convictions.