Our terms and conditions
1. These terms
1.1 These are the terms and conditions on which we supply services to you.
1.2 Please read these terms carefully before you submit your order to us for booking an event or placing a local job listing. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Essex Equip Limited a company registered in England and Wales. Our company registration number is 10620832 and our registered office is at Whitelands Business Centre Terling Road, Hatfield Peverel, Chelmsford, United Kingdom, CM3 2AG. Our registered VAT number is 273 4915 84.
2.2 You can contact us by emailing our customer service team at [email protected]
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 Please follow the onscreen prompts to book an event or place a job listing. The method we use to confirm acceptance of your order will depend on how you book an event or place a job listing.
3.1.1 If you complete the order and make your payment online we will confirm acceptance at following payment and send you a confirmation email.
3.1.2 If you complete your order online but do not make payment online your order will be reserved for 7 days during which you can make payment. If requested we will send you an invoice and your order will be confirmed via email once payment has been made.
3.2 If we are unable to accept your booking or job listing, we will inform you of this in writing and will not charge you for the event booking or job listing.
3.3 After you place your event booking or job listing, you will receive an email from us acknowledging that we have received it. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Cancelling your order and obtaining a refund
4.1 You may cancel the Contract please contact us by email or by post to confirm your cancellation. You cannot cancel the Contract once we have approved a job listing, or within 15 days of an event that you have booked to attend.
4.2 We will refund you in full for the price you paid for the event booking or job listing, by the method you used for payment where the job listing has not gone live before your cancellation or where you cancel attendance at an event within 15 days prior to the event as required in clause 4.1.
4.3 If you are a non-business entity (i.e an individual consumer) and you book an event or place a job listing you have a legal right to change your mind within 14 days of placing your order and to receive a refund. These rights arise under the Consumer Contracts Regulations 2013 however the right to cancel does not apply if the event booked takes place within 14 days of you booking, or if the job listing is put live within 14 days of you purchasing the listing.
5. Our Services
5.1 We warrant to you that the services that we provide will be provided using reasonable care and skill.
5.2 If you place a job listing on our website it will remain on the website for 30 days.
5.3 It is your responsibility to ensure that the terms of your order (whether for an event booking or placing a job listing) are complete and accurate.
6. If there is a problem with the service
6.1 If you have any questions or complaints about our services (whether it relates to an event or a job listing), please contact us.
7. Price and payment
7.1 The price of the service (which includes VAT) will be the price indicated on the order pages of our website when you placed your order.
7.2 We accept payment by debit card, bank transfer and by cheque.
7.3 We will send you an electronic invoice or receipt if requested to do so.
8. Our responsibility for loss or damage suffered by you
8.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.
8.2 We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
8.2.1 loss of profits;
8.2.2 loss of sales or business;
8.2.3 loss of agreements or contracts;
8.2.4 loss of anticipated savings; and
8.2.5 any indirect or consequential loss.
8.3 Our total liability to you arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total charges paid under the contract between us for the services that you have purchased.
9. How we may use your personal information
10. Intellectual Property Rights
10.1 All intellectual property rights in or arising out of or in connection with the services that we provide will be owned by us or our licensors.
11. Other important terms
11.1 We will not be liable or responsible for any need to cancel an event or failure to perform, or delay in performance of, any of our obligations under the contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
11.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the contract we will contact you as soon as reasonably possible to notify you.
11.3 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
11.4 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.5 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.6 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
11.8 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.