Care Co-Ordinator

The Ross Practice has a fantastic opportunity for a Care Co-Ordinator to join our committed team.

Main responsibilities:

• This important role will be in addition to our administrative team to support in the delivery of patient care.
• Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team.
• Documentation: Maintain accurate and confidential patient records and documentation.
• Data Management: Ensure the accuracy, completeness, and consistency of patient data.
• Compliance Monitoring: Assist in ensuring compliance with the Quality and Outcomes Framework (QOF), Primary Care Network Investment and Impact Fund (PCN IIF), and other local and national standards.
• Data Audits: Participate in regular audits and data quality checks to identify and resolve discrepancies.
• Meeting Coordination: Co-ordinate and minute Adult and Child Multi-Disciplinary Team Meetings (MDT) and weekly Care Home Meetings.
• Review Scheduling: Invite and book reviews for Serious Mental Illness, Learning Disability, Long Term Conditions and Severe/Moderate Frailty.
• Patient Support: Support patients self-referring and invite and book Carer reviews.
• Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
  Proactive Initiatives: Take initiative to identify areas for improvement in patient care and data management processes and implement solutions to enhance overall efficiency and effectiveness.
• Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
• Knowledge of Regulations: Understanding of healthcare data standards and regulations.

Skills and Qualifications:

• Communication Skills: Strong written and verbal communication skills.
• Organisational Skills: Excellent organisational and time management abilities.
• Empathy: Caring and dedicated with a person-focused approach.
• Teamwork: Ability to work effectively as part of a multidisciplinary team.
• Flexibility: Adaptable and proactive with a willingness to learn.
• Analytical Skills: Strong ability to analyse and interpret complex data sets.
• Attention to Detail: Keen eye for detail to ensure high data quality.

This role ensures that patients receive coordinated and comprehensive care while maintaining high data quality standards, ultimately improving overall health outcomes.

About Us

• The Ross Practice located in Harlow with easy access to the M11 and train services.
• We are made up of 4 Partners, nursing team, management team and a supportive administration team.
• We are part of Harlow South PCN.
• CQC ‘good’ rating.
• We are a SystmOne Practice which also operates AccuRx and Ardens.