Reception and Admin Manager

We are a friendly, busy rural GP Practice looking to recruit a full time Reception and Admin Manager to join our professional team. The post holders will work across our two sites: Tillingham Medical Centre and Maylandsea Medical Centre.

Job Purpose:

• To be responsible for the efficient management and direction of the reception and administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
• To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team

The responsibilities of this role will include:

• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Completing staff appraisals as required.
• Identifying and delivering team training where required.
• Compiling reception and administration staff rotas. Ensuring sufficient cover is provided for periods of leave and other staff absences.
• Reviewing and updating all administrative and reception policies and procedures as required.
• Support the management team in the compilation of practice reports and the practice development plan.
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
• Acting as a focal point for the practice, overseeing requests from external organisations such as the local police, solicitors, DVLA and other agencies.
• Updating the appointment system to reflect leave and other approved absences.
• Providing initial guidance and advice to patients who wish to verbally complain.
• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.

About us

We are a small training and dispensing practice with a clinical team of GP’s, ANP’s and nurses, serving a patient population of 6,000 patients. We operate a SystmOne clinical system with a history of excellent QOF achievement and a CQC rating of outstanding. We are a member of the Dengie and South Woodham Ferrers Primary Care Network.