Part-Time Care Navigator

An opportunity has arisen for a part-time Care Navigator at Writtle Surgery. The Care Navigator plays a pivotal role in dealing with, supporting and assisting patients at our practice, helping them to access the right services and dealing with their queries via online triage requests, face-to-face and by telephone.

Some of the responsibilities of this varied role include:

• Greeting and directing all patients.
• Booking, cancelling and moving patient appointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information.
• Advising patients of Practice procedures.
• Assisting with the daily incoming online triage requests
• Answering the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to local domiciliary services.
• Dealing with some incoming emails and admin.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Full training will be provided on our clinical patient records database (Systmone).

We can offer the following benefits:

• A competitive starting salary/hourly rate
• Supportive and friendly environment
• Peer support
• Access to the NHS pension scheme & very favourable employer contribution rate
• Free on-site parking
• Training and development opportunities