Admin Clerk (Clinical Coding & Records Management)

The Eden surgeries are a 2 site GP practice in Hatfield Heath and Hatfield Broad Oak. We are a busy rural dispensing practice that looks after 9,500 patients.

Duties include:

•  Accurately perform Read coding of patient records in line with clinical standards and practice protocols
• Review and process clinical correspondence, ensuring appropriate coding and filing
• Maintain high-quality, accurate patient records
• Support data quality initiatives and audits
• Document Management (Scanning & Workflow)
• Scan and attach documents to patient records accurately and in a timely manner
• Process incoming post (electronic and paper), distributing to the appropriate clinicians or teams
• Manage and action workflow tasks, escalating where necessary
• Ensure all records are maintained in line with practice procedures
• Manage internal tasks, emails, and system alerts (including online consultation systems such as Accurx)
• Support the wider team with administrative duties as required
• Handle sensitive or challenging situations calmly and professionally
• Support colleagues during busy periods to maintain service standards
• Summarising new patient records and organising Lloyd George records

The successful candidate must be flexible with working hours and able to cover team members during annual leave and sickness absence. SystmOne knowledge is desirable but not essential. The successful candidate must have a high level of literacy and computer literate.