Medical Secretary

Details of Role

About Us

Laindon Medical Group is a busy and patient-focused GP practice committed to delivering high-quality care. Our mission is to offer the highest standards of care, listen to our patients’ views and needs, and ensure all staff are trained and supported to contribute to the smooth and safe running of the practice.
We are looking for an experienced and motivated Medical Secretary to join our multidisciplinary team.

Role Overview

You will be responsible for providing a wide range of secretarial and administrative duties, including PA support to Practice Partners and GPs and administrative support to the wider multidisciplinary team. This includes the timely processing of clinical information (both electronic and hard copy) and liaising with internal and external services such as secondary care and community providers using the Electronic Referral Service (ERS).

Key Responsibilities

Typing clinical letters, reports and associated documentation
Processing referrals efficiently via ERS
Liaising with hospitals, community services and other agencies
Managing enquiries in an effective and professional manner
Maintaining accurate referrals and patient records
Scanning and attaching documents to patient healthcare records
Inputting data and read coding on SystmOne
Processing SARs, insurance reports, solicitor’s letters and DVLA forms
Answering incoming phone calls and handling requests appropriately
Supporting clinicians and Practice Partners with administrative and PA duties
Producing meeting agendas and minutes when required
Supporting reception and providing cover when needed
Participating in audits and practice searches as requested
Maintaining a clean and organised working area
Essential Skills & Experience
Previous experience as a Medical Secretary (primary care desirable)
Confident user of SystmOne
Knowledge of medical terminology
Excellent typing, IT and organisational skills
Ability to work independently and as part of a team
High level of accuracy and attention to detail
Understanding of confidentiality and data protection

Our Values

Laindon Medical Group is committed to:
Equality, Diversity and Inclusion
Maintaining a safe and healthy working environment
Protecting patient confidentiality
Continuous quality improvement
Collaborative teamwork and professional conduct
Training & Development

You will receive a full induction and ongoing training. We actively encourage learning and development to support career progression and service improvement.