We are a friendly, busy rural GP Practice looking to recruit a part/full time Receptionist to join our professional team. The post holders will work across our two sites: Aveley Medical Centre and Bluebell Surgery
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Booking appointments
- Being the representative of the surgery, providing professional but friendly advice and services to our patients. Dealing with patients at the front reception desk
- Administrative tasks including Triage system, updating patient records, processing correspondence
- Using the in-house clinical system, SystmOne, to deal with the full range of patient queries
- You will be required to work Monday to Friday with times ranging from 8.00am to 6.30pm but shift times can be discussed to assist with home/life balance.
About the Candidate
You will have the following skills/experience:
- Previous experience at a GP surgery is preferred but not essential
- Experience in a customer service or receptionist role is the minimum requirement
- Excellent team player
- Flexible and adaptable
- Embraces improvement and change
- Able to deal with pressure and conflicting demands
- Enjoys interacting with patients and providing excellent customer service
- A good sense of humour is essential!
- IT literate with Microsoft office experienced
About us
We are a large training practice with a clinical team of GP’s, ANP’s, clinical pharmacists, nurses, HCA’S, Physio’s serving a patient population of 12,200 patients. We operate a SystmOne clinical system with a history of excellent QOF achievement and a CQC rating of good. We are a member of the ASOP PCN.