Job Summary
Whitley House Surgery is a positive and forward-thinking GP Practice in Chelmsford. With a population of nearly 15,000 patients, it is one of the largest GP Practices in Mid-Essex. We recently underwent a full refurbishment providing a welcoming environment for both staff and patients.
The surgery is led by 5 GP Partners, 2 salaried GPs and a fantastic team of Nursing, Reception and Admin staff. We are a training practice and welcome a wide range of trainees from medical students through to resident doctors. We are driven to continually improve the surgery for the benefit of our patients.
We have an exciting opportunity within our friendly GP practice for a receptionist / care navigator.
In this varied role you will become an integral part of the team and the face of the surgery. You are the first point of contact and first impression for our registered patients and play a crucial role.
As part of our online triage team as well as managing phone and walk-in patients you will work together with each other and clinicians to ensure patients get care navigated to the right services to meet their needs.
Days and Shift Pattern
Our shifts start at 7:45 am or 12:30pm and are approximately 6 hours in length.
We have multiple shifts available for someone looking to work a minimum of 16 hours per week.
The afternoon shifts finish at 6:30pm and this will include a Friday afternoon.
Main duties of the job
Reception
To receive and filter incoming online triage requests by patients, interpret them and navigate patients to the correct services to meet their needs
To work closely with the online triage team to interpret patient requests and ensure they are offered appointments based on their clinical need
To present a good first impression of the surgery by treating patients with kindness and empathy, taking time to understand their needs
To ensure equity of access for our patients by ensuring you communicate with them appropriate and considering reasonable adjustments that may be required so they have the same ability to access services as everyone else
To support clinicians during their surgeries with anything required
To book ambulances
To assist in the training of staff
Administrative
To clear consulting rooms at the end of surgery
To manage a fair share of tasks which are requests sent within the clinical system
To prepare medication prescriptions for patients in line with protocols.
To provide forms and information leaflets for patients including self-certification and prescription exemption forms
To keep reception adequately stocked with all relevant forms
To undertake general administrative duties as required to the position whether situated at the reception desk or within the administrative office.
To attend meetings as required
To ensure the reception area is kept tidy
To assist in the training of staff