Booking Your Courses

How to Book

To book one of these events you will need an EQUIP online account   If you have not already set one up, it is a free and simple process. If you already have an EQUIP online account, ensure this is current and states which Practice you are currently employed by.

To set up an EQUIP account please register here.  Upon set up return to this page link, ‘add to cart’  your chosen course(s) and check out.

Please note:

These courses are not accessible from the public Essex EQUIP events page so you will need to come back to this page to search for each course you wish to book.

When your booking is complete it will be held as ‘pending’ until it has undergone a straightforward authorisation process by the MSE Training Hub.  Once the booking has been authorised, you will receive a booking confirmation email and the ticket for your course will appear in your account as confirmed.

If you have any questions or need assistance contact any member of EQUIP by email or telephone 01376 318730.

Terms and Conditions

  • All bookings will be subject to authorisation by the MSE Training Hub
  • Cancellations must be made at least 48 hours prior to the course date(s).  Cancellations made less than 48 hours of the course date(s) may exclude the candidate from any future training for 12 months (regardless of which financial year the cancellation took place)
  • Non-attendance of a training course may exclude the candidate from any future training for 12 months
  • All correspondence relating to these training courses should be sent to [email protected]

Event details

A training session designed for reception/front of house and administrative staff 

The course aims to equip staff with the skills to have difficult patient conversations, increase resilience by sharing some skills/tips, and manage conflict.

There is a choice of four dates

Read More/Book Now for  9th December 2021

Read More/Book Now for 25th January 2022

Read More/Book Now for 16th February 2022

Read More/Book Now for 7th March 2022





Event Details

This workshop is a basic introduction to Medical Terminology and is suitable for practice secretaries and any other practice staff who would like to increase their knowledge.

Course Content includes:

  • The origin of medical terms
  • Understanding medical terminology
  • Abbreviations

Read More/Book Now for 16th March 2022





Event Details

Who is this course for?

It is important to note that this training is for reception staff that have successfully completed the EQUIP CPD Accredited 2 Day Care Navigation training course ONLY.

About the course

Non Clinical staff cannot triage, they are not medically trained, but they can assist in ensuring the patient is seen in an appropriate timeframe.

Receptionists are often the patient’s first contact and are the gatekeepers to the clinicians. Changes in the way our receptionists are having to work requires them to be skilled and have confident in sensitively ascertaining the nature of the patient’s need and exploring with them safe and appropriate options. This includes recognising red flag symptoms which require urgent medical attention. They play an important role in assigning patients to the most appropriate level of care at the right time. This course is for reception and administration staff who have experience with care navigation/reception.

What are Red flags

  • Red Flag Symptoms – Remember minor and major illness can have the same presenting features.
  • Chronic Disease
  • Minor injury
  • Minor illness
  • Warning signs and symptoms
  • Risk assessment

Read More/ Book Now for 18th May 2022

Event Details

This training course is accredited by the CPD Certification Service.  – Facilitated by Jill Warn

A 2 day workshop to deliver Care Navigation training to non-clinical staff working in GP practices. The training programme is based on the essential level competency domains in the Health Education England ‘Care Navigation: a competency framework’ document.

The aim is to provide non-clinical staff with the knowledge, confidence and skills they need to safely facilitate patient flow through the complicated health and social care system. As well as improving the outcomes for patients and their carers, it is expected that this will then release clinician time and resources.  The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management and when signposting away from a  clinician is not appropriate.

Learning outcomes

The student will:

  1. Understand the principles of care navigation and the benefits for staff and patients.
  2. Develop knowledge of local services and information sources
  3. Know when signposting patients is appropriate and when not to signpost patients away from a clinician

Read More/Book Now for 26th April & 10th May 2022