Care Navigator

We are looking for a Care Navigator to work 18 hours per week to be worked on Monday, Tuesday and Wednesday (6 hours per day).

Responsibilities include:

• Telephone Duties
• Dealing with appointment and administration requests using AccuRx template
• Signposting patients to various NHS and other providers as appropriate
• Giving out test results in line with surgery policy
• Dealing with general enquiries by telephone and face to face
• Dealing with Home visit requests
• Taking and recording clinical messages for members of the practice team
• Taking the initiative when required to instruct patients to call 999 when symptoms fall within the emergency protocol

Care Navigator Duties

• Make refreshments for doctors and other team members, participate in washing up
• Greeting and directing patients and visitors around the building, ensuring GDPR visitor paperwork is completed
• Making appointments in line with the protocols laid down for the various clinical grades
• Handing out prescriptions and checking validity of medication and requests
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of Triage Team, Doctors and Nurses during surgery
• Collect payments from patients for NHS and non-NHS services
• Deal with general enquiries and complaints via telephone, email, texts and face to fac
• General housekeeping (e.g. dealing with any bodily accidents in the waiting room) maintain notice boards
• Observe health and safety and infection control guidelines at all times

Prescriptions

• Dealing with requests for repeat prescriptions in line with Dispensing protocol
• Medication deliveries

Administration

• Input and extract patient information from Practice computer system (EMIS Web) also using other in house software systems
• To deal with all aspects of patient deductions, liaising with PCSE, chasing records
• To amend change of addresses on patient record and scanning into patient notes, patient online services, temporary residents
• To open, scan and code incoming post as required using Anima software
• To receive medical records from contractor services and log them in using the current practice system and ensure all paperwork and patient data relating to new registrations is complete and correct and to register patients onto the EMIS system accordingly and scan on all paperwork relating to the new patient
• To work at both Thorpe-le-Soken and Kirby Cross as a Care Navigator covering all aspects of working ‘front of house.’