Care Navigator/Administrator

Job Summary

We are looking to appoint a Care Navigator/Administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks and administration.

• You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
• You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Hours are Tuesday, Wednesday and Thursday 7.25 to 2pm