We are a small and busy GP Practice looking to expand our team and recruit a Medical Administrator to join our friendly team.
Duties will include (not limited to) organising letters for housing and benefits, processing insurance requests, along with completing, monitoring and recording outcomes of audits. The candidate will be responsible for monitoring and responding to surgery emails. The candidate will be responsible for creating and facilitating referrals, along with managing the outcomes and processing in line with surgery policies. The candidate will be responsible for reviewing and triaging administration tasks on our online platform and responding to them in line with our practice procedures. The role may also include reception cover for annual leave and sickness.
The candidate will have outstanding communication and organisational skills, have excellent attention to detail, a good telephone manner, be computer literate, be able to work under pressure and always maintain confidentiality. The successful candidate must be able to work as part of a team.
Customer Service experience is essential. General Practice experience and knowledge of SystmOne would be desirable but not essential as training will be given.
Work pattern: Monday to Friday 37.5 hours, shifts allocated on a monthly basis (7.5hrs per day), candidate must be available during surgery opening times 0800-1830
Southend Medical Centre is a 7300 patient practice with a friendly and supportive team that strives to provide an outstanding service to its patients. We are proud to be a multi-cultural surgery, we have been accredited with several awards including our Pride in practice LGBTQIA+ Gold award, our Veterans Friendly Practice award, our Dementia Awareness Practice award, our Trauma Informed surgery accreditation and were finalist in the Impact Awards Practice of the Year. We hold patient care at the forefront of our minds and we fly the flag for the future of healthcare by being a training and research studies practice.