We are looking to recruit a part-time Patient Navigator to join Reception at the Elizabeth Courtauld Surgery in Halstead.
The successful candidate will join a team that takes pride in its ‘can do’ approach. You will work within what can be a busy, often demanding, but highly rewarding environment.
Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.
This is a part-time position, with shifts scheduled between 8:00am and 6:30pm, Monday to Friday. The Surgery is based over two sites:
Elizabeth Courtauld Surgery, Factory Lane West
Halstead Heights Clinic, 78 Hedingham Road (branch surgery)
Key responsibilities:
• Answering telephone calls in a timely and appropriate manner.
• Working in conjunction with the Duty team providing reception administrative support with our online triage system.
• Ensure all Visitors sign in and receive a badge
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Handling patient or other outside agency queries and assisting in finding solutions.
• Receiving prescription requests and directing these to the prescription team.
• Taking payments for private fees and processing credit card payments.
• Ensure the smooth and efficient running of clinics.
• Receive and record requests for home visits.
• Ensure that the clinicians are aware of patients who require immediate attention.
• Have a basic awareness / ability to deal with challenging behaviour
• Make new and follow up appointments.
• Carry out any other administrative duties as deemed necessary by the management or senior navigators.
• Receiving new patient registration forms and photocopying ID where required.
Pay rate: £12.78 per hour plus paid holiday (pro-rated). We also provide staff with a day off for their birthday.
Please note that employment is subject to satisfactory pre-employment checks, including verification of the right to work in the UK, references, and DBS clearance where applicable.
Closing Date: 18th September 2026 (please note this may be closed earlier depending on applicant numbers).
We therefore suggest that you apply at an early stage to avoid disappointment.