Details of Role
An opportunity has arisen for a part-time Receptionist (15 hrs per week) to join our busy team of Receptionists at Douglas Grove Surgery. The role of a receptionist is critical to the smooth day to day running of the Practice.
The shift pattern for this role is: various hours between 07:45 – 18:30 Monday to Friday. The exact hours can be discussed during the recruitment process.
Duties will include and are not limited to:
- Dealing with patients face to face
- Answering the telephone and booking appointments
- Greeting patients
- Contacting patients when necessary
- Care navigation
- Dealing with patient queries
- Registrations and temporary resident processing
- Working through all administration tasks such as photocopying
- Updating information in patient records, emails, and much more in this very versatile role.
The candidate will ideally have experience of working in a General Practice environment. Applicants will need to be flexible with a positive attitude and able to work under pressure. You will need to demonstrate good team working and communication skills as well as being sympathetic in your approach with patients. General Practice experience and knowledge of SystmOne would be an advantage, however full training will be given to a suitable candidate. The successful candidate will also be required to undertake additional shifts to cover colleagues annual/sick leave.
About us:
We are a small teaching practice of circa 7000 patients and form part of the Aegros PCN. We have 2 GP (Partners), 2 Trainees, plus 5 Nursing staff with an admin team in support.
Benefits include: NHS Pension Scheme