Receptionist & Care Navigator

We have an exciting opportunity within our friendly GP practice for a receptionist / care navigator.

In this varied role you will be come an integral part of the team and the face of the surgery. You are the first point of contact and first impression for our registered patients and play a crucial role.

As part of our online triage team as well as managing phone and walk-in patients you will work together with each other and clinicians to ensure patients get care navigated to the right services to meet their needs.

SALARY: Competitive, dependant on experience
DAYS: We have multiple reception positions available to cover shifts of up to 6 hours on a Monday, Tuesday, Wednesday and Friday
HOURS: 16 – 36 hours with shifts approximately 6 hours in length. Shifts run from 7:45 am or 12:30pm
Main duties of the job

Reception
• To receive and filter incoming online triage requests by patients, interpret them and navigate patients to the correct services to meet their needs
• To work closely with the online triage team to interpret patient requests and ensure they are offered appointments based on their clinical need
• To present a good first impression of the surgery by treating patients with kindness and empathy, taking time to understand their needs
• To ensure equity of access for our patients by ensuring you communicate with them appropriate and considering reasonable adjustments that may be required so they have the same ability to access services as everyone else
• To support clinicians during their surgeries with anything required
• To book ambulances
• To assist in the training of staff

Administrative
• To clear consulting rooms at the end of surgery
• To manage a fair share of task requests sent to the reception team
• To prepare medication prescriptions
• To provide forms and information leaflets for patients
• To keep reception adequately stocked
• To undertake general administrative duties
• To attend meetings as required
• To ensure the reception area is kept tidy
• To assist in the training of staff

Any other duties relating to the above as requested by doctors, Reception Manager or Practice Manager

About us

Whitley House Surgery is a positive and forward thinking GP Practice in Chelmsford. With a population of nearly 15,000 patients, it is one of the largest GP Practices in Mid-Essex. The surgery is led by 5 GP Partners and a fantastic team of Nursing, Reception and Admin staff. We are driven to continually improve the surgery for the benefit of our patients.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.