Event Details

This training course is accredited by the CPD Certification Service.

Facilitated by Katie Francis

To be held at EQUIP’s Training Rooms in Witham

A 2 day workshop to deliver Care Navigation training to non-clinical staff working in GP practices. The training programme is based on the essential level competency domains in the Health Education England ‘Care Navigation: a competency framework’ document.

The aim is to provide non clinical staff with the knowledge, confidence and skills they need to safely facilitate patient flow through the complicated health and social care system. As well as improving the outcomes for patients and their carers, it is expected that this will then release clinician time and resources.  The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management and when signposting away from a  clinician is not appropriate.

Students will be given a framework directory of services which they will have the opportunity to develop and expand during and following the course.

Learning outcomes

The student will:

  • Understand the principles of care navigation and the benefits for staff and patients.
  • Develop a knowledge of local services and information sources
  • Know when signposting patients is appropriate and when not to signpost patients away from a clinician.



Travelling to Essex Equip By Car:

There is NO parking at the venue, but the public pay and display car park can be found on Newland Drive (CM8 2AP) about 300 yards away.  £6 for the whole day or for further tariff, please see Braintree Council Website

From the car park walk back to Collingwood Rd and then back up to the traffic lights. At the traffic lights turn left onto Newland St. (The George PH is on the corner) carry on walking until you reach the zebra crossing (outside the Public Library), cross the road and head towards the Dorothy L Sayers Statue and the Job Centre. Our entrance just at the rear of the Job Centre.

By Train

It is a 7 min walk from Witham Railway Station, head towards the town, turn left at THE AVENUE, continue walking down The Avenue to the junction with Newland Street, then turn right, carry on walking until you reach the zebra crossing (outside the Public Library), cross the road and head towards the Job Centre. Our entrance is just at the rear of the Job Centre.

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Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.