Event Details
This training course is accredited by the CPD Certification Service and has been commissioned by NHS West Essex CCG. Facilitated by Jill Warn
A 2 day workshop to deliver Care Navigation training to non-clinical staff working in GP practices. The training programme is based on the essential level competency domains in the Health Education England ‘Care Navigation: a competency framework’ document.
The aim is to provide non clinical staff with the knowledge, confidence and skills they need to safely facilitate patient flow through the complicated health and social care system. As well as improving the outcomes for patients and their carers, it is expected that this will then release clinician time and resources. The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management and when signposting away from a clinician is not appropriate.
Students will be given a framework directory of services which they will have the opportunity to develop and expand during and following the course.
Learning outcomes
The student will:
- Understand the principles of care navigation and the benefits for staff and patients.
- Develop a knowledge of local services and information sources
- Know when signposting patients is appropriate and when not to signpost patients away from a clinician
This workshop will be delivered ONLINE using Microsoft Teams
To download Microsoft Teams – Click here
