Event Details

Time: 9.00am to 4.30pm

This training course is accredited by the CPD Certification Service and has been commissioned by NHS West Essex CCG.  This course will be provided free of charge to practices within this CCG locality. Facilitated by Jill Warn & Lucy Archer

A 2 day workshop to deliver Care Navigation training to non-clinical staff working in GP practices. The training programme is based on the essential level competency domains in the Health Education England ‘Care Navigation: a competency framework’ document.

The aim is to provide non clinical staff with the knowledge, confidence and skills they need to safely facilitate patient flow through the complicated health and social care system. As well as improving the outcomes for patients and their carers, it is expected that this will then release clinician time and resources.  The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management and when signposting away from a  clinician is not appropriate.

Students will be given a framework directory of services which they will have the opportunity to develop and expand during and following the course.

Learning outcomes

The student will:

  1. Understand the principles of care navigation and the benefits for staff and patients.
  2. Develop a knowledge of local services and information sources
  3. Know when signposting patients is appropriate and when not to signpost patients away from a clinician


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Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.