This session will be delivered ONLINE using Microsoft Teams

To download Microsoft Teams – Click here

Event Details

This interactive one-day course is accredited by the CPD Certification Service.  It is designed for staff in general practice who are new to the role of GP receptionist or medical secretary.  The aim is to provide students with the knowledge, confidence and skills they need for a patient facing role in general practice.

It covers the role of the receptionist/ medical secretary, communications skills, dealing with difficult situations, confidentiality and managing patient information.

This day will cover:

  • Understanding the role of GP receptionist/ medical secretary
  • Developing effective communication skills
  • Awareness of responsibilities regarding confidentiality, Caldicott, GDPR  and managing patient information

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Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.