Overview of the principles of care navigation and the benefits for staff and patients

Overview of local services and information sources

Overview of signposting

Understand the role of GP receptionist/ medical secretary

Develop effective communication skills

Be aware of their responsibilities regarding confidentiality and managing patient information


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Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.