A one day introductory session for those thinking of or moving into their first management role. This programme focuses on the key skills that supervisors need including decision making, leadership, structuring and organising yourself and the work of others, delegation and dealing with difficult behaviour.
By the end of this one day workshop delegates will have a clear understanding of the role and responsibility of the supervisor in the primary care area. Delegates will be able to implement quality standards as one of their major functions and use these to boost motivation and performance. Delegates will also begin to establish the role of the leader and how this impacts upon the team. Delegates will learn about different types of decision making and using the most appropriate one. This workshop will also provide delegates with skills to improve their personal effectiveness and use of time. All of these skills will be put together in an exercise to help delegates plan their development as a supervisor effectively.