Event Details

It is important to note that this training is for Reception Staff that have successfully completed the EQUIP 2 Day CPD Accredited Care Navigation training course ONLY or be an experienced Receptionist.

Non Clinical staff cannot triage, they are not medically trained, but they can assist in ensuring the patient is seen in an appropriate timeframe.

Receptionists are often the patient’s first contact and are the gatekeepers to the clinicians.  Changes in the way our receptionists are having to work, requires them to be skilled and have confidence in sensitively ascertaining the nature of the patient’s need and exploring with them, safe and appropriate options.  This includes recognising red flag symptoms which require urgent medical attention.  They play an important role in assigning patients to the most appropriate level of care at the right time.  This course is for reception and administration staff who have experience with care navigation/reception.

What are Red flags

  • Red Flag Symptoms – Remember minor and major illness can have the same presenting features
  • Chronic Disease
  • Minor injury
  • Minor illness
  • Warning signs and symptoms
  • Risk assessment
This training session will be delivered ONLINE using Microsoft Teams.
 To download Microsoft Teams – Click here
It is essential that you have a camera & microphone to complete this course.

Click the links below for more information about our terms and conditions and privacy policy.

Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.