This half day training course has been commissioned by NHS Southend and Castle Point & Rochford CCG
This training session will be delivered ONLINE using Microsoft Teams.
PLEASE USE A LAPTOP WITH A CAMERA & MICROPHONE IF AT ALL POSSIBLE
This half day training session is designed for Reception/Front of House Staff. The aim of the course would be to equip them with the skills to have difficult patient conversations, increase their resilience by teaching them some skills/tips and how to manage conflict.