This training course has been commissioned by Suffolk & North East Essex CCGs and will be provided free of charge to practices within these CCG localities only
This half day session will be delivered ONLINE using Microsoft Teams
PLEASE USE A LAPTOP WITH A CAMERA & MICROPHONE IF AT ALL POSSIBLE
This training session is designed for Reception/Front of House Staff. The aim of the course would be to equip them with the skills to have difficult patient conversations, increase their resilience by teaching them some skills/tips and how to manage conflict.