This training course has been commissioned by Suffolk & North East Essex CCGs and will be provided free of charge to practices within these CCG localities only

This half day session will be delivered ONLINE using Microsoft Teams

To download Microsoft Teams – Click here

PLEASE USE A LAPTOP WITH A CAMERA & MICROPHONE IF AT ALL POSSIBLE

This training session is designed for Reception/Front of House Staff.  The aim of the course would be to equip them with the skills to have difficult patient conversations, increase their resilience by teaching them some skills/tips and how to manage conflict.

Terms & Conditions

Click the links below for more information about our terms and conditions and privacy policy.

Refund Policy

Cancellations with a full refund will be accepted up to and including 15 days prior to the event.  Any refund request for places cancelled after this date will not be refunded.