Welcome to West Essex Workforce & Training Hub Funded Training Programme.

This is Equip’s ‘One Shop Stop’ training platform for West Essex Practices. All your training in one place.

These places are fully funded – book now to avoid disappointment!

Just click on the course you are interested in to view more information and to book.

Booking Your Courses

Who is eligible?     Agency or locum staff are not eligible for this training.

Terms & Conditions

  • All bookings are to be made via the Essex EQUIP website
  • In order to book one of these events, you will need an EQUIP online account.  If you have not already set one up, it is a free and simple process
  • All bookings will be subject to authorisation by the West Essex CCG
  • Cancellations are acceptable, but the West Essex CCG requests these are made at least 15 days prior to the start of the course.  Any cancellations within 14 days of the course date(s) may result in the practice being charged the full cost of the course.
  • Non-attendance of a training course may result in the practice being charged the full cost of the course fee(s)
  • All correspondence relating to these training courses should be sent to [email protected]


  • Delegates need to be employed within the West Essex Primary Care footprint.

In order to book one of these events, you will need an EQUIP online account.

Please choose ‘My Account’ on the top right of the Events page.  Click ‘Register now’.  Upon set up you will be able to add to cart your chosen course(s) and check out.  Please note that you will need to come back to this private page to search for each course you need to book.  These courses are not accessible from the public Essex EQUIP events page.

When your booking is complete it will be held as ‘pending’ until it has undergone an authorisation process by the CCG.  Once the booking has been authorised, you will receive a booking confirmation email and the ticket for your course will appear in your account as confirmed.

If you should have any questions or need assistance, please contact any member of the EQUIP team.

Event details

This half-day training session for Reception/Front of House Staff will equip them with the skills to have difficult patient conversations, increase their resilience and better manage conflict.

This event has taken place 

Event details

Care navigation aims to safely facilitate patient flow through the complicated health and social care system, to improve the outcomes for patients and their carers. The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management when it’s appropriate to care navigate and safety netting.  Please select the Update training only if you have previously completed the two-day introductory course.  Delivered Online.

2 Day Course

20th & 27th  JANUARY 2022 9.30am-4.30pm   Read More/BOOK

17th & 24th FEBRUARY 2022 2 9.30am-4.30pm  Read More/BOOK

24TH &31 MARCH 2022 2 9.30am-4.30pm  Read More/BOOK

Update  Course

1st FEBRUARY 2022 9am-1pm  Read More/BOOK 

21st JUNE 2022 9am-1pm Read More/BOOK

Event details

This comprehensive Introduction to the Role of Practice Manager will cover:

  • Workforce Management
  • Business Planning & Processes
  • Partnerships
  • Finance
  • Unlocking the Potential of IT in your Practice
  • Involving Patients and service delivery
  • Health & Safety
  • Developments in Primary Care/ ongoing support for management

13th & 19th JANUARY 2022  – FULLY BOOKED

2nd & 9th March 2022 Read More/BOOK



Event details

Who is this course for?

It is important to note that this training is for reception staff that have successfully completed the EQUIP CPD Accredited 2 Day Care Navigation training course ONLY.

About the course

Non Clinical staff cannot triage, they are not medically trained, but they can assist in ensuring the patient is seen in an appropriate timeframe.

Receptionists are often the patient’s first contact and are the gatekeepers to the clinicians. Changes in the way our receptionists are having to work requires them to be skilled and have confident in sensitively ascertaining the nature of the patient’s need and exploring with them safe and appropriate options. This includes recognising red flag symptoms which require urgent medical attention. They play an important role in assigning patients to the most appropriate level of care at the right time. This course is for reception and administration staff who have experience with care navigation/reception.

What are Red flags

  • Red Flag Symptoms – Remember minor and major illness can have the same presenting features.
  • Chronic Disease
  • Minor injury
  • Minor illness
  • Warning signs and symptoms
  • Risk assessment

8th FEBRUARY 2022 Read More/BOOK

8th MARCH 2022 Read More/BOOK


Event details

This half-day workshop delivered by Equip’s Clinical lead, Dr Neema Jabbar, is for nurses, physicians associates and paramedics, pharmacists and other AHP working in primary care who are requesting and reviewing blood results as part of their role.

The course will cover the interpretation and management of the common blood tests requested in general practice, using case studies and flow charts to help you gain confidence in interpreting blood tests for patients.

7th DECEMBER 2021 This event has taken place 

2nd FEBRUARY 2022 Read More/BOOK