Detail of Role
Kingsway Surgery are seeking an experienced part time member of staff for receptionist role for 13.5hrs pr week plus overtime to cover annual leave and short notice staff illness.
We are a large surgery with approx. 14,000 patients and work with a large clinical team of 2 GP Partners, 4 Salaried GP’s, 3 Nurse Practitioners, 1 Nurse Prescriber, 1 Paramedic Practitioner, 1 Specialist Pharmacist with special interest in Diabetes, 3 Practice Nurses, 1 HCA, 1 Phlebotomist.
We work closely with the wider Primary Care Network team of 3 First Contact Physiotherapists, 1 Mental Health Nurse, 1 Mental Health Care Assistant, 4 Urgent Care Paramedics and 2 Social Prescribers.
Our reception team work a morning and afternoon rota pattern with two working on the front reception desks and two working in the shared back office, they can rotate around to work either front of house or back office.
We use a total triage system for calls and Patchs Econsult tool. Our team also deal with tasks from the clinical team, emails, queries, scanning when needed, and general administrative duties.
To support the reception staff and clinical team we have 2 scanning clerks, 2 prescription clerks, 2 secretaries, 1 Nurse Prescriber working in administration, 1 Assistant Practice Manager and 1 Practice Manager as well as volunteers who help with administration, contacting patients as required and dealing with records in and out.