SENIOR RECEPTIONIST VACANCY
We are looking for a Senior Receptionist. Duties will include:
- Staff rotas
- Ensuring cover is in place for all shifts
- Creating new and updating existing reception protocols, and ensuring these are followed
- Staff supervision
- Staff training of new and existing staff
- Assisting the management team with interviews
- Assisting the management team with appraisals
- Signing off overtime for reception team
- Signing off annual leave for reception team
- Dealing with verbal complaints
- Answering all queries from reception team
- Updating reception team in regards to nurse/clinician skill sets
The successful applicant will need strong leadership skills, have excellent communication skills and be able to accurately relay information to the reception team as provided by the Operations Manager. The postholder will need to promote a positive working environment and will need to answer the phone during busy periods. It is important that the successful applicant has a good understanding of confidentiality – both patient and business confidentiality. The postholder will need to be able to multi-task to ensure all jobs are completed within timescales whilst working in a very busy environment.
The postholder will need to work at least 30 hours per week, including covering one in four weekends on a rota basis.
Salary: Scale 5 starts off at £13.65, with the top of the scale being £15.27.
Hours: 30+ per week This post is subject to a DBS check and satisfactory references.